Return & Refund Policy
We want you to be fully satisfied with your purchase.
Eligibility for Return
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Items can be returned within 5 days of receiving your order.
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The product must be unused, unworn, and in its original packaging.
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Tags must not be removed.
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Items with hygiene concerns cannot be returned.
Return Process
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Contact our support team at strvn.eg@gmail.com with your order number and issue.
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We will confirm eligibility and schedule pickup.
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Once the item is inspected, we will issue a refund or exchange.
Non-returnable items:
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Items purchased on final sale or clearance
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Damaged items due to misuse
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Customized or personalized products
Refund Method
Refunds are issued as:
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Wallet credit
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Exchange for another item